I bought an Office Jet All-In-One 5610 Series.
I purchased it to lighten my load.
I brought it home, took out all the parts and found one lacking.
Dag Gone! They lightened my load alright, I didn't have the second half of the power cord, the part that goes from the adapter box to the electrical source/socket.
I called the place where I purchased the machine and was told I could bring the whole thing in, with the receipt, and exchange it or I could call HP and have them send one to me.

Since the store was 45 minutes away one way, I braced myself and called.
The prompts immediately came on and asked me a dozen suggestions on who to talk to but neither of the suggested options dealt with missing parts.
I tried pressing 0. That led to a female coming on and saying"I am sorry, you have made an invalid choice. Please Select from the list of prompts provided, if you need to have them repeated press star. I pressed a number and waited 10 more minutes until someone who cannot help me comes on the line.
Hello, My name is Ryan, How may I help you? I thought, "Oh good, I understand you."
I explained the missing part and he forwarded me to who he thought was the person I needed to talk to about my missing power plug.

That led to being passed through two more channels.
Finally the gentleman I needed to talk to came on the line. I knew I had the right person for he was foreign and had a speech impediment. (Nope, I am not exaggerating) He began with asking my general information and what I was lacking. I ended up spelling my name like police running a plate number and still had to correct it twice. (again, I am not exaggerating)
The gentleman then had enough information to continue.
Tech Guy: What seems to be the problem?
Me: I purchased the product and when I opened the box I found I was missing the second half of the power cord, the piece that runs from the adapter box to the wall socket.
Tech Guy: What is the name and express number of the Office jet you are calling about.
Me: Officejet 5610 All-in-One-Series. Exress number G- as in Goat 56 X as in X ray 9
Tech Guy: Did you say 5600?
Me: No, 5 6 1 0
Tech Guy: Okay, got it. What exactly is missing?
Me: The second half of the power cord, the piece that runs from the adapter box to the wall socket.
Tech Guy: Did you try returning it to the store.
Me: The store is 45 minutes away and they told me I could call you and get the piece.
Tech Guy: Yes, that is correct. I will be right back.
That means a half hour later. I thought perhaps we had lost connection and was ready to call back when he popped back on line.
Tech Guy: You said it was the All-In-One 5610 right?
Me: *a little bit excited that we may be done* Yes
Tech Guy: Okay, be right back.
He was gone 10 more minutes.
Tech Guy: You said the power cord is gone right?
Me: Well half of the power cord. The piece that runs from the adapter box to the wall socket.
Tech Guy: Yes, right. Be right back.
Me: *sighing*
I kept my cool, not raising my voice or acting exasperated, although really I was.
20 minutes Later.
Tech Guy: Miss?
Me: Yes?
Tech Guy: I need to connect you with a hardware specialist. Please hold on the line.
Me: But... *listening to music now* Grrr!
I was on hold for another 15 minutes when my 'hardware specialist' came on line.
Hardware Specialist: Hi, How can I help you. (His accent was almost uncomprensive for me.)
Me: Oh, you weren't told?
Hardware Tech: No ma'am.
We go through the whole drill and he surprises me by understanding everything I say. He also gets everything the first time, without me repeating it.
He collects the information needed to mail out the cord and informs me I will get it Tuesday.
I am excited and stupidly say, "Tomorrow? Really?
He brings me back to reality and says "No, next Tuesday."
I ask, knowing the answer already. "Is it really going to take a week?"
He replies. "Yes Ma'am, 7 to 8 business days.
Me: "Oh."
Hardware Specialist: Is there anything else I can help you with today Ma'am?
Me: No
Hardware Specialist: You have a great day Ma'am.
The phone goes dead and I look to my All-in-One sitting unoperable and to the wall clock at the lost two and a half hours.
Me: *outloud* Yeah, Sure will...What's left of it.
